Let’s be honest—you’re here because you just want to log in, submit your hours, and make sure you get paid on time. No one enjoys wrestling with a new staffing portal during a busy workweek. That’s exactly why this guide exists.
If your agency uses Fastrac OnTrac, you’re dealing with the worker self-service module inside FastTrack360. It’s the place where you submit timesheets, check payslips, update personal info, and keep track of your assignments. And because every agency brands it slightly differently, it’s no surprise people get confused the first time they try to log in.
This guide walks you through everything—how the portal works, how to sign in, and how to fix the annoying errors that always seem to pop up at the worst times. You’ll see the phrase fastrac ontrac mentioned often because that’s exactly what this tutorial is built for.
What Is Fastrac OnTrac Used For?
The OnTrac module is the worker-facing portal of FastTrack360. Think of it as the digital front door to everything related to your employment through an agency.
Here’s what you’ll use it for:
Timesheet Submission
Enter hours, attach breaks, upload supervisor approval—whatever your agency requires.
Payslips & Payroll History
View weekly/fortnightly payslips and past payment summaries without chasing anyone in payroll.
Updating Your Details
Change your bank account, address, or tax details so payroll stays accurate.
Assignment Information
See your active jobs, future shifts, and any compliance documents your agency needs.
Step-by-Step Login Guide
Let’s walk through the login process the same way I would guide someone through it on a support call.
1. Find Your Agency’s Login Link
Every staffing agency has its own branded link. Check your onboarding email or your recruiter’s text message. If you’ve lost it, ask them—support can’t give you access without the exact portal URL.
2. Enter Your Username
Most agencies use one of these formats:
- Your email address
- Your candidate ID number
- A combination like FirstName.LastName
If you’re not sure, your recruiter can confirm it in seconds.
3. First-Time Password Setup
If you’re new:
- Look for a “Welcome to FastTrack360” email.
- Click the activation link.
- Create a password (use at least one capital letter and number).
If that email never arrived, it probably landed in spam or was sent to an old email you no longer use.
4. Two-Factor Authentication (If Enabled)
Some agencies use optional 2FA. If so:
- You’ll get a one-time code via email or SMS.
- Enter it within 2 minutes.
5. Click “Login”
If all is well, you’ll be taken to your dashboard.
Navigating the Dashboard
The dashboard isn’t complicated once you know where everything lives.
Timesheets Tab
Shows your current assignments and any pending timesheets.
Click your assignment → Add hours → Submit.
Payslips / Payroll History
This section syncs directly with the agency’s payroll system.
If a payslip isn’t showing, it usually means payroll hasn’t processed that week yet.
Profile Settings
This is where you update:
- Bank details
- Contact information
- Tax or compliance documents
Notifications
Agencies use this to send updates, shift changes, or requests for missing timesheets.
Common Login Issues & Fixes
Let’s go through the most common problems—quick fixes first.
“My password isn’t working.”
Click Forgot Password and reset it.
If the reset link never arrives, the system might have an outdated version of your email.
Account Locked
This happens after too many failed attempts.
Ask your recruiter or payroll admin to unlock it—they’re the only ones with access.
Blank Screen After Login
Nine times out of ten, this is a browser compatibility issue.
Use one of these:
- Chrome
- Edge
- Safari (iPhone/iPad)
Avoid old versions of Internet Explorer at all costs.
Timesheet Missing
Possible reasons:
- Your assignment hasn’t been activated
- The shift isn’t published yet
- You’re selecting the wrong week
Ask your consultant to confirm your assignment dates.
Is There a Mobile App?
There isn’t a standalone OnTrac app, but the portal is mobile-friendly.
You can:
- Log hours
- View payslips
- Update details
- Approve shifts
Right from your phone.
Tip: Bookmark the link or add it to your Home Screen for one-tap access.
FAQ
1. What is my Fastrac OnTrac username?
For most people, it’s your email or candidate ID. Your recruiter can check it instantly.
2. Why can’t I see my timesheet?
Payroll hasn’t released the week, or your assignment may not be activated yet. Contact your agency.
3. Who do I contact for access issues?
Your recruiter or the payroll support team at your agency—not FastTrack360 directly.
4. Can I change my bank details in the portal?
Yes. Go to Profile → Bank Details and update them before the next payroll run.
5. Can I use the portal on mobile?
Yes. It’s fully mobile-responsive and works on any modern browser.
Conclusion
Once you understand how the portal works, managing your hours and payslips becomes a whole lot easier. The Fastrac OnTrac system simplifies your work life—you submit hours, you get paid, and you repeat. If you haven’t already, bookmark your login link now so you don’t have to go digging next week.
