If you’ve shopped online before, you know that even the best products sometimes need to be returned. Whether it’s a size that doesn’t fit quite right or a color that looks different in person, having a clear and customer-friendly return policy makes all the difference.
That’s where Quince stands out. Known for its affordable luxury and ethical fashion, the brand also offers a straightforward and generous returns policy. In this guide, we’ll break down everything you need to know about Quince returns, including whether they’re free, how to process them, and what exceptions you should be aware of.
What Is Quince?
Before diving into returns, here’s a quick refresher. Quince is a direct-to-consumer clothing and home goods brand that offers high-quality, sustainably made products—from cashmere sweaters to silk pillowcases—at accessible prices.
Because they cut out middlemen and sell directly online, Quince provides premium materials without luxury markups. And just like their transparent pricing, the Quince returns policy is refreshingly transparent too.
Quince Returns Policy Overview
Quince makes the return process simple and fair. Here’s a quick breakdown of their returns and exchanges policy:
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Free returns are available for most items within 365 days of purchase.
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Items must be unworn, unwashed, and in original condition with tags still attached.
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Final sale items cannot be returned or exchanged.
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Returns are processed online, and customers receive a prepaid return label.
That’s right—Quince offers free returns for up to a year, which is almost unheard of in the fashion industry.
Are Quince Returns Free?
Yes, Quince returns are free for U.S. customers. You’ll get a prepaid shipping label to send back your items without paying for postage.
However, there are a few exceptions:
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Returns made outside the U.S. may not qualify for free shipping.
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Some large or special-order home goods may have return fees or restocking charges.
For most apparel and accessories, though, returning your order costs nothing and takes just a few clicks.
How to Make a Quince Return (Step-by-Step Guide)
If you need to start a Quince return or exchange, here’s exactly what to do:
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Visit the Quince Returns Page
Go to onequince.com/returns. -
Enter Your Order Details
You’ll need your order number and email address used during purchase. -
Select the Items to Return or Exchange
Choose whether you’d like to get a refund, store credit, or exchange for a different size or color. -
Print Your Return Label
Quince will generate a prepaid shipping label you can print and attach to your package. -
Ship Your Package
Drop it off at any USPS or UPS location (depending on your label instructions). -
Track and Refund
Once your return is received and processed, refunds typically take 5–10 business days to show up in your account.
Quince Returns and Exchanges: What You Should Know
If you’d rather exchange your item instead of returning it, Quince makes that just as easy.
Exchanges Are Free
You can exchange for a new size or color, and Quince will ship your new item as soon as the return is processed.
Home Goods and Final Sale Items
While clothing and accessories have flexible return options, some home items—like rugs or bedding—may be non-returnable once used. Always check the product details before purchasing.
Gifts and Store Credit
If you received a Quince item as a gift, you can return it for store credit without needing the original payment method.
How Long Do Quince Returns Take?
Once you drop off your package, Quince usually processes returns within 7–10 business days after receiving the item. Refunds then appear in your account within 5–10 additional business days, depending on your payment provider.
If you choose an exchange, the new item typically ships out within a few days after your return is scanned in transit.
Common Issues with Quince Returns
While Quince’s return system is smooth overall, here are a few things customers have noted:
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Longer refund times during holiday seasons.
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Restocking fees for bulky home goods.
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Non-returnable final sale items, clearly marked at checkout.
To avoid surprises, always review the product’s return eligibility before placing your order.
FAQs About Quince Returns
1. Are Quince returns free?
Yes, Quince offers free returns within the U.S. for most items within 365 days of purchase.
2. How do I start a Quince return?
Visit the Quince returns page, enter your order details, and follow the steps to print your prepaid return label.
3. Can I exchange an item instead of returning it?
Absolutely. Quince allows free exchanges for size or color variations.
4. How long do Quince returns take?
Expect 7–10 business days for Quince to process your return and another few days for your refund to post.
5. Are Quince returns international?
Free returns are only for U.S. customers. International customers may need to cover shipping costs.
Conclusion: Quince Returns Make Shopping Risk-Free
Shopping online can be tricky—but Quince’s easy return policy makes it a worry-free experience. With free U.S. returns for up to a year, you can confidently try their cashmere, silk, or linen pieces knowing that returns and exchanges are simple if things don’t work out.
Whether you’re buying your first Quince sweater or exploring their home collection, their customer-first return policy ensures satisfaction at every step.
